Business Support Coordinator

Job description

Who We Are

Insanity Group is a privately owned group of media companies operating from offices in London and Los Angeles. We represent top tier artists in the music, broadcast, live and ‘digital first’ markets; and operate a record label with Sony Music.

There’s something different about us and when people join us, it's the first thing they comment on. We do things differently and it’s not accidental. Some of our most successful colleagues started with us as an assistant. Some have been with us for well over 10 years! Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our colleagues with support, coaching and top-quality training delivered at every level. All of our colleagues enjoy paid mental health support and comprehensive private medical insurance from day 1 on the job, as well as regular team socials and away days.

Our role is to empower our clients to tell their stories and our talent are at the heart of every decision we make. We break down barriers not afraid of challenge. We embrace tech, we embrace flexibility, and we collaborate. We are not afraid of risk, and we make bold decisions. We believe that building deep professional connections is the best way to do business, but we also believe that clients need to be protected and we aren’t afraid to do that either.

We also believe that the role of artist manager, record label and agent is changing. Our clients rightly expect more and we love to impress. Our mission is to never get complacent, to lead the way and be a noisy, bold, ambitious and ethical business that continues to turn heads.

The Role

We are looking for someone who is willing to roll up their sleeves and get involved in what is a fast growing and busy business environment. This is a multi-faceted role, with a focus on operational and office support but with exposure to external communications and support with HR / People functions.

Core duties include keeping the office environment working seamlessly by dealing with phone calls, post, visitors, organising refreshments and meetings and generally being adaptable to support all areas of the business teams.

Additionally, we are looking for someone versatile enough to be able to support with external communications, such as social media posts and LinkedIN updates together with managing external relationships such as IT and landlord partners.

In a nutshell, this role is for someone who is obsessive about detail and organisation and who isn’t precious about getting stuck in. Confidence and communication skills are essential as the successful candidate will be communicating with colleagues and stakeholders across the business, including at Director level.

We are looking for an exceptional team player with the ability to work collaboratively in a close-knit team and the capacity to effectively work across various areas of our ever-expanding business. Insanity is a highly collaborative business, and the Business Affairs team works in close partnership with all departments and is essential in ensuring that our colleagues and clients fulfill their creative and business goals.

Job requirements

Duties and responsibilities

  • Each morning collecting and distributing the post using a digital mailroom process
  • Opening and sorting the client gifting and ensuring that gifting is turned around within one week
  • Scanning and photocopying
  • Keeping the office tidy
  • Greeting guests
  • Booking meetings rooms and arranging catering
  • Managing the Business Support mailbox for the whole company
  • Managing social media accounts on behalf of the business, including Instagram and LinkedIN
  • Supporting the Finance team with obtaining receipts for expenses
  • Taking mail between our two offices in Kings Cross
  • Providing PA support to the GM, People & Ops and the Director of Business Affairs
  • Taking meeting notes
  • General business administrative support, including filing
  • Managing the company’s laptop and Stationary stock
  • Answering telephones, transferring calls and dealing with business enquiries
  • Organising office social events
  • Liaising with landlords and IT suppliers
  • Ensuring excellent document management across the business
  • Some support with HR and Business Affairs functions



  • Ability to use Microsoft Office and Google Workspace
  • Excellent telephone manner
  • High standard of verbal and written English
  • Strong organisational and time management skills
  • Excellent attention to detail
  • Desire and willingness to take ownership and control of tasks and projects
  • Curiosity and willingness to tackle matters outside their area of expertise
  • Strong analytical (strategic and creative) capabilities and judgment
  • Ability to work effectively and collaboratively cross‐functionally, think pragmatically and be solution‐oriented
  • Exceptional written and verbal communication skills
  • Diligent and dependable with a strong work ethic
  • Business acumen and an understanding of Insanity’s business and the wider entertainment industry
  • Professional with the ability to build trust and rapport with stakeholders
  • Ability to work well independently and contribute to the team
  • Demonstrated ability to think clearly and quickly under pressure in fast-paced entertainment environment
  • Ability to solve problems


  • Degree level education
  • Proven HR or Business Admin experience
  • Experience of running social media accounts or an interest in social media marketing

Working conditions

The role is usually carried out from 9am – 5pm Monday – Friday (with an hour for lunch) from the company’s London head office, currently situated within Kings Cross. The job will require some evening or weekend work, remote working or work-related travel for new business opportunities.

We know some companies may say no two days are the same to lure you in and then reality sets in. That’s not the case with us, so you’ll need to be able to think fast on your feet and actively tackle those inevitable last-minute surprises with a degree of confidence and pragmatism.

Our team operate on a different frequency and so if you’re looking for a calm 9-5, that’s OK, but we aren’t for you.

This role is exempt from the company’s agile working policy due the fact that it comprises a large degree of facilities management (such as maintaining the office environment and greeting guests).

The job may involve working with challenging stakeholders or clients, from time to time.

Insanity is committed to equality of opportunity for all and is committed to hiring a diverse workforce and creating an inclusive environment for all employees. We have a Diversity and Inclusion committee which is chaired by an external specialist and we are committed to enabling long lasting change in.

Salary - £26,000 - £30,000 dependent on experience